Privacy Policy

INFORMATION WE COLLECT

To deliver comprehensive IT solutions, we collect and process the following categories of data:

• Personal Identification Information: Full name, email address, phone number, company name, and job title provided via inquiry forms.
• Technical & Usage Data: IP addresses, browser specifications, device identifiers, and site interaction patterns collected via cookies and analytics tools.
• Project & Technical Data: Technical requirements, system specifications, and proprietary business data shared during the scope of IT service delivery.
• Billing & Financial Data: Invoice details and payment records, processed in compliance with UAE commercial and tax regulations.
• Communication Records: Records of correspondence, support tickets, and follow-ups for service delivery and audit purposes.

HOW WE USE YOUR INFORMATION

We process your personal data under the legal frameworks of Contractual Necessity, Legal Obligation, and Explicit Consent. Specifically, your data is utilized for the following purposes:

• Service Delivery: To manage and deliver our core IT solutions, including web development, mobile applications, cloud integration, and cybersecurity services.
• Technical Support: To respond to your inquiries, provide ongoing project maintenance, and offer proactive technical assistance.
• Financial Compliance: To process invoicing, manage payment records, and ensure VAT-compliant billing in accordance with UAE Federal Tax Authority (FTA) regulations.
• Security & Risk Management: To monitor, detect, and prevent cybersecurity incidents, fraudulent activities, or technical vulnerabilities within our infrastructure.
• Regulatory & Legal Obligations: To comply with applicable UAE federal laws, regulatory requirements, court orders, or mandatory governmental directives.

DATA PROTECTION & SECURITY DISCLAIMER

We implement robust administrative and technical security measures, including SSL/TLS encryption, secure server infrastructure, and restricted access controls.

SECURITY DISCLAIMER: While Stratosphere Information Technology LLC employs industry-standard precautions, no method of electronic transmission or storage is 100% secure. To the maximum extent permitted by law, the entity disclaims liability for any unauthorized access, data breaches, or cyber incidents occurring beyond our reasonable control.

SHARING YOUR INFORMATION

We do not sell or rent your personal data. We disclose information only to the following authorized parties:

• Technology Partners & Subcontractors: Cloud hosting providers or specialist IT partners bound by strict confidentiality agreements.
• Legal & Regulatory Authorities: UAE government bodies or law enforcement where mandated by Federal Law.
• Professional Advisors: Legal, financial, and audit consultants operating under professional confidentiality.
• Business Transfers: Successor entities in the event of a merger or acquisition, subject to equivalent privacy protections.

COOKIES & TRACKING TECHNOLOGIES

Our website utilizes Essential, Analytics, Preference, and Marketing cookies. You may manage your cookie settings through your browser; however, disabling certain cookies may impact the functionality of our technical services.

THIRD-PARTY LINKS

Our website may contain links to external platforms. Stratosphere Information Technology LLC is not responsible for the privacy protocols, security, or content of third-party websites.

YOUR RIGHTS UNDER UAE PDPL

In accordance with Federal Decree-Law No. 45 of 2021, you possess the following rights:

• Right of Access & Portability: Request a copy of your data or its transfer to another provider.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of data, subject to legal retention mandates.
• Right to Restriction & Objection: Limit or object to certain processing activities.
• Right to Withdraw Consent: Where processing is consent-based, you may withdraw it at any time.

To exercise these rights, please contact info@stratosphereitllc.com

DATA RETENTION

We retain personal information only for as long as necessary:

• Client Data: Typically retained for the duration of the contract and up to 5 years thereafter for legal compliance.
• Financial Records: Retained for a minimum of 5 years to comply with UAE Federal Tax Authority requirements.
• Anonymized Analytics: Retained for up to 24 months.

INTERNATIONAL DATA TRANSFERS

As a modern IT entity, your data may be processed on international cloud servers (e.g., AWS, Azure, or Google Cloud). We ensure such transfers are protected by Standard Contractual Clauses (SCCs) to maintain a level of protection consistent with UAE PDPL standards.

CHILDREN’S PRIVACY & AGE RESTRICTION

Stratosphere Information Technology LLC provides B2B (Business-to-Business) IT solutions and professional services. Our website and services are intended exclusively for individuals who are at least 18 years of age and possess the legal capacity to enter into binding contracts under UAE law.

• No Intentional Collection: We do not knowingly collect, solicit, or process personal data from individuals under the age of 18 ("Minors").
• Discovery & Deletion: If we become aware that we have inadvertently collected personal data from a Minor without verifiable parental or legal guardian consent, we will take immediate steps to delete that information from our servers and terminate any associated services.
• Reporting: If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact our Compliance Officer at info@stratosphereitllc.com immediately so we may take the necessary remedial actions.

AMENDMENTS

Stratosphere Information Technology LLC reserves the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. Your continued use of our services constitutes acceptance of the revised terms.

Last Updated: April 8, 2026